Keystone Systems was formed with the commitment to provide the highest quality support to our customers. We have held true to that commitment.

Most would characterize good support as a quick, efficient, and accurate response by a vendor to problems and issues of all types. We agree. However, we also believe that support also needs a large measure of personal care to truly provide satisfaction. With this, we focus on knowing our customers, their staff, and their needs. that personal care also has us being proactive enough to discover and resolve problems before they become issues. We strive to anticipate our customers' needs, to incorporate features in a timely manner, and to stay abreast of technology so that you can exploit new opportunities.

Providing an 800 Support and Beyond

Current customers have unlimited access to Keystone's customer support. Support is typically done over the phone or via e-mail. We also frequently utilize one-on-one remote control sessions so the support staff can walk you through a procedure, or resolve an issue. Group webinars are also utilized regularly to educate everyone on new features, best practices, and to serve as review training.

Support and Services

At Keystone, we pride ourselves on the superior support and services that we provide our customers.

Keystone's customers speak about our dedicated support:

It has been a pleasure working with you and the rest of the staff at Keystone. You have proven to be innovative, quality driven and client centered. What has impressed me more than anything and which I will always remember is the relationships you have developed with your customers (many are considered part of the Keystone family rather than customers) and the high degree of service you provide. You thus enable us to provide the highest level of service to the visually impaired and that is the bottom line.

From all the staff in Montana, a GREAT BIG THANK YOU!!!! Your service is great, your patience is unending, your skills are tops and your humor is abundant! Thanks.

We truly do appreciate your patience, diligence, and continuous friendly support. It's nice to know you're all working so hard to listen, help, and continually improve the system.

I can't begin to say how much we all appreciate the consistently fine assistance we receive from you on a daily basis. Keep up the good work!


Keystone strives to provide all the services necessary to implement and maintain KLAS in a stable environment supported by knowledgeable staff. Our implementation and database hosting support services have evolved and been refined over the years to provide the best possible operating environments available to our customers.

Keystone's full range of services includes:

  • Consultation
  • Planning Implementation
  • On-Going Support
  • Data Conversion
  • Data Enhancement
  • Custom Programming
  • System Integration
  • MARC Import
  • Networking Communications
  • Hosted Database Operations
  • Address Validation