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Associations offer a wide array of benefits to their members but education is a cornerstone of their mission. Information exchange between members is another. Many non-profits also depend on the income from publication sales to help support their service goals.

As associations strive to provide the best services for their members, KLAS can help them provide vital information resources to their community, adding a valuable service option for their members. We work with associations to help them better meet the information needs of their members and give them tools for building a thriving membership.

Over 15 years ago, our first association customer began using KLAS to serve their membership, manage and track the distribution of information, and integrate with their association management system so that each system has the most up-to-date information for each member they serve. Enhancing your information services increases the relevance and importance of your organization to your members.

How Keystone and KLAS can help your association:

Connect your membership with your information resources.

  • Maintain a profile of subject interests for all members.
  • Alert members when new material is added in subjects that interest them.
  • Reinforce the value of their membership.

Show the value of membership.

  • Offer access to a limited range of information for non-members.
  • Provide full online access for members.

Create a revenue stream.

  • Sell premier content through e-commerce.
  • Offer electronic document delivery on demand.

Create a community driven information center.

  • Allow members to contribute electronic documents into the online knowledge center.
  • Engage your membership.
  • Give members a sense of ownership.

 

KLAS for Associations

KLAS helps your organization:

Provide more membership value / Grow membership

  • Online viewing of individual wish lists / order status.
  • Send proactive alerts to members when new content of personal interest becomes available.
  • Allow searches to be narrowed to exclude resources previously received / ordered.
  • Access to content defined by user type.
  • Stimulate additional interest with online user reviews and reading recommendations from staff and members.
  • Redirect users without a login to a membership signup page.
  • Track online searches and peak usage timeframes to improve services.

Offer additional material to users with a valid login/membership.

  • Online ordering of electronic documents and/or hard copy materials.
  • Advanced announcements of new publications.
  • Access to online articles and breaking news stories.
  • Enhance access to information about your association

Make core material, such as newsletters, indexed and searchable.

  • Categorize content to facilitate browsing and identify content of similar interest.
  • E-commerce access to specific materials - such as printed conference proceedings or downloads of recorded webinars.
  • Maintain archives of past newsletters.
  • Log of materials ordered available to the member online.

Use member interests to improve informational services.

  • Identify trends to provide information relevant to the evolving needs of your membership.
  • Monitor search terms to improve online hits and identify popular topics.
  • Survey members for comments and suggestions.
  • Use membership order histories to analyze appropriate stock levels.

Use KLAS to build a Community Knowledge Center:

Another avenue to provide information resources is to allow your members to submit information to share with each other. Engage your membership by asking them to contribute valuable sites, articles, and documents to help build the repository you use KLAS to administer. Not only do your members help improve the value of the knowledge center, they also gain visibility as a leader within the community.

Examples of electronic documents users could submit to the knowledge center:

• URLs - Links to sites that enhance rather than compete with the association's mission can be added.
• Documents/articles - Allow members to share their own papers, research and histories with their colleagues.
• Images - Share pictures of local meetings or events, successful personal moments, etc.
• Video - Recorded training or conference sessions, interviews with members, industry relevant news clips

KLAS Modules for Associations

For associations, the appropriate KLAS modules depend greatly on the type of services that are being delivered to your members.

Online knowledge center

For organizations that do not have staff members providing library services, then simplified management and administrative controls is needed. The organization still maintains control over the content, but doesn't need the full power of the KLAS staff-side functions.

This is typically the case when at the following hold true:

  • There are no physical materials (books, magazines, equipment, etc) being tracked
  • The amount of data for each title is to be relatively simple -- typically things like Title, Author, Publication Date, Subjects, Description
  • Subject cataloging scheme is relatively simple
  • There is no need to integrate with membership data in an AMS (association membership system)
  • Simplified utilization reporting is adequate

If additional capabilities are needed, individual full modules can be purchased to increase the capabilities of the 'lite' version of KLAS supplied as an online knowledge center.

Library

For organizations that have staff members providing library services, then the full KLAS modules provide staff-side access to maintain, categorize, and organize the information on your collection, your members, and the services that they should receive.

This is typically the case when at least one of the following apply:

  • Staff are organizing bibliographic records with substantial metadata --typically including a detailed subject cataloging scheme
  • More complex access points (data to be indexed and searched upon) are needed
  • Management of both physical and digital materials is needed
  • Materials are being loaned out, and expected back
  • Complete user/member/patron interest profiles need to be maintained
  • User/Member/Patron data should be integrated with another system, such as an AMS (association membership system)
  • Management of magazine and other serial subscriptions is needed

 

List of KLAS modules for Associations:

 

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Keystone Systems, Inc.
8016 Glenwood Ave., Suite 200
Raleigh, NC 27612
800-222-9711